Initial tips...

LIVE TV

  1. To access channel sub-categories and the TV Guide, you must click the Live TV main menu options twice.  You will miss most of our channels if you don’t do this!
  2. Many of the sport channels, particularly the VIP Sport channels, only broadcast specific events – most of the time they show nothing.  Please contact us if you need any specific scheduling information: support@smart-streamz.com


ON-DEMAND MOVIES & TV SERIES

    1. To find specific Movies and TV Series, you need to use the magnifying glass to search by title name.  
    2. The SmartView app algorithms learn viewing preferences and feed your Smart Streamz app with recommendations.  The more you watch, the better the recommendations……so please be patient!!!
    3. Once you have watched enough content, addition genre recommendation rows will appear; providing you with the most personally relevant content to watch.
    4. If the Movie or TV Show you want is unavailable, please contact us to submit a request: support@smart-streamz.com


DON’T LIKE THE V2 APP?

If you would prefer a more traditional IPTV player app, with easier navigation and the ability to browse on-demand content by genre, please contact us here: support@smart-streamz.com

How to identify and fix most technical issues...

If we have not shared any information about known technical problems in the in-app status, please visit our website to view the User Guide: www.smart-streamz.com/userguide

Follow these steps:

Step 1 – Go to the ‘Quick Fix Instructions’ section and follow the steps for your device type – these steps will fix most issues.

Step 3 – Go to any other section in the User Guide that relate to your technical issue.

PLEASE NOTE: IF YOU ARE BEING ASKED TO PAY AGAIN, THIS WILL BE BECAUSE YOUR SUBSCRIPTION RENEWAL IS DUE OR WE SIMPLY NEED TO AUTHORISE THE USE OF A NEW DEVICE.  PLEASE CONTACT US IF YOU NEED ASSISTANCE: SUPPORT@SMART-STREAMZ.COM

What to do if you still need support...

Please send us an email to support@smart-streamz.com and we will respond during the hours below:

Monday – 8:30am to 7:00pm (GMT)
Tuesday – 8:30am to 7:00pm (GMT)
Wednesday – 8:30am to 7:00pm (GMT)
Thursday – 8:30am to 7:00pm (GMT)
Friday – 8:30am to 7:00pm (GMT)
Saturday – Closed
Sunday – Closed

PLEASE NOTE: 

DO NOT EMAIL US AND STATE “NOTHING IS WORKING” OR “CAN’T GET IT TO WORK”, AS THESE COMMENTS DO NOT HELP US HELP YOU.  PLEASE TELL US WHAT HAPPENS WHEN YOU GO THROUGH THE NORMAL STEPS, TELL US ABOUT ONSCREEN ERROR MESSAGES AND ALSO TELL US WHAT STEPS YOU HAVE TAKEN TO RESOLVE YOUR PROBLEM.  IF YOU HAVE NOT DONE THE STEPS IN THE PREVIOUS SECTION ABOVE, YOU SHOULD DO SO PRIOR TO CONTACTING US.  THANK YOU.