Prior to making contact with us for technical support, please use the following instructions to resolve any technical difficulties you may be experiencing, as this will often provide a quicker resolution to your problem. The first steps you should take are the ‘Quick Fix Instructions’.
If you are unable to resolve your technical difficulties using the guidance below, please submit a ‘Support Request’ with as much detail as possible regarding your technical issue.
We will contact you within 4 hours of your request for support, between the hours of 8:30am and 7:00pm (Monday to Friday).
Welcome to Smart Streamz, the world’s leading home entertainment hub for streaming fanatics. This user guide has been written to help you resolve any problems you may encounter when using our app.
In this first section of the user guide we will provide you with some basic information that will help you understand, navigate and use the Smart Streamz app.
The main menu includes links to all available IPTV Premium (subscription-based service) and free to view content in the Smart Streamz app. It also includes a search option in the top left corner of the screen and a settings cog to the top right of the screen. On the left side of the screen are categories and genres (Movies & Series only).
The IPTV Premium service is a subscription service that includes a broad range of the very best ‘click-and-play’ Live TV & Sport, Movies and TV Series content. These menu options take you to the IPTV Premium content:
All freely available content can be accessed by clicking the Kodi Builds or Apps Library menu options.
The search function is used to find specific Movies and TV Series within the IPTV Premium service. This function is used as an alternative to the SmartView recommendations that are organised into categories or genres.
It is recommended that searches are not too prescriptive and users allow for thing such as the use of numbers or numerals for multiple options, or the use of punctuation such as apostrophes or characters such as the ampersand and hypen etc. This will avoid false empty results.
SmartView is a sophisticated algorithm that over time learns your viewing habits to make intelligent recommendations for you to watch. It also combines this with the viewing behaviours of other users and it updates itself as new channels and on-demand content is added to the IPTV Premium system.
SmartView categories sit to the left side of the screen. Initially you will only see the default categories, as the SmartView algorithms have no viewing behaviours to monitor. However, each time you watch a Movie or TV Series for longer than 40 minutes, the algorithm begins to learn what you like to watch. Once SmartView has enough information, 3 genres will be added to the left side of the screen, below the default categories.
Please click here for further information about Categories & Genres.
Within the settings menu, you can control the following:
This is likely to be due to your permissions not allowing the installation. Please see the instructions below for resolving this:
Amazon Fire TV Devices:
Google Android Devices:
This is most likely because your device is blocking the installation of apps from unknown sources. Please follow the instructions below to resolve this issue:
Amazon Fire TV Devices:
Google Android Devices:
Amazon Fire TV Devices:
Sometimes users do not understand why Smart Streamz is asking for a payment after installation. Here we explain why:
This is most likely a technical glitch. Please contact us here to get the issue fixed: support@smart-streamz.com
This is a common mistake users make. Essentially, a single click on a main menu item will populate the default categories on the left side of the main screen, but if you click Live TV, Sport, 24/7 and Music main menu options again you will open up the TV Guide and the channel sub-categories.
PLEASE NOTE: Some Live TV menu options have more sub-categories than can be shown onscreen at one time, so after double clicking the Live TV menu option, it may be necessary to scroll down the list on the left side of the screen to see all options.
Please try the Quick Fix Instructions in the next section of this user guide. If that does not resolve the issue, please try the following solutions for your device:
Amazon Fire TV Devices:
This happens if the internet connection to your device was interrupted. Simply power you device off and on, then retry.
The Smart Streamz app is generally very stable, but from time to users can experience technical issues. In most cases, problems can be fixed without any assistance from our technical support specialists.
**The ‘Quick Fix Instructions will not resolved any Kodi Builds or Apps Library problems. You should use the relevant sections in this User Guide instead**
Please do the following steps:
Please do the following steps:
Please check the IPTV Status Update within this user guide.
If you are experiencing technical problems with the IPTV Premium service, it is possible that the service is down for maintenance/improvement works or we have an issue of some kind. Please check below for the current status of the service.
**No Known Issues**
PLEASE NOTE: If there are no known IPTV Premium service issues and you are experiencing any difficulties, please click here to go to the Quick Fix Instructions to resolve most problems that you might be experiencing. If these instructions do not resolve your problem, please e-mail us here: support@smart-streamz.com
IPTV is an optional service which offers far superior Live TV and On Demand content. We offer a range of plans to suit individual needs, costing as little as less than £2 per week. This service includes over 5,000 HD buffer-free channels which provide the very best in Sports, Movies, Documentaries, Kids, Music, International TV and much, much more. There is also an extensive and growing library of on-demand Movies and TV Shows which can accessed any time
If you are unable to get any channels in the IPTV Premium service, please do the following:
In this scenario you should report the exact channel name with sub-category name here: support@smart-streamz.com. Where possible we will fix the channel within 4 hours and reply to your report.
It is possible, but unlikely to be an issue with the service. It is more likely to be an issue with your own internet, device, setup or VPN service if you are using one. See Buffering Issues in this User Guide.
Here are the various reasons this may happen and what to do:
Please note that if the TV schedule info is not listed, it does not mean that the channels are unavailable. It is merely that the 3rd party TV schedule information has not been downloaded by the app. In this scenario, you simply click on the channel name to launch your chosen channel. Please also report the issue here, so we can get the TV Guide schedule fixed: support@smart-streamz.com.
On accasion there can be issues with the audio source for the content you wish to watch. Please report the issue here, so we can seek to find an alternative source: support@smart-streamz.com.
On accasion there can be issues with the video source for the content you wish to watch. Please report the issue here, so we can seek to find an alternative source: support@smart-streamz.tv.
This can happen for the following reasons:
This is a problem that we are attempting to resolve, but it appears to be specifc to only a small number of Google Android TV boxes and it may be that our app developers are unable to resolve the issue. To resolve this issue, please use a mouse with a scroll button as well as the L/R buttons. This resolves the navigation issue and it is in fact a much easier way to navigate the Smart Streamz app anyway.
The Kodi Builds Library is a collection of some of the best known Kodi setups which are available in the Kodi community. These Kodi setups are provided by 3rd parties and we have no control whatsoever in terms of their reliability, their content and the addons that are included.
Please follow these steps:
Please follow these steps:
This can happen for the following reasons:
If this happen repeatedly, it will mean that there is a fault with the addon you are using. Alternatively, it will be that your Broadband Filter se
This is can be a good thing, as the stream sources are often good. If you intend to do this, it is worth saving the pairing URL in your phone or tablet for quick paring. The device you use to visit the pairing URL needs to be on the same internet network, as the paring process recognises your IP address.
If you woudl prefer not to go through the pairing process, you should simply click the back button once and do it each time you are offered a pairing source, until you get to a stream that does not require you to pair.
If you find that a particular addon requires pairing all the time, you should try another addon to prevent further frustration.
The Smart Streamz Apps Library is a collection of 3rd party streaming apps that can be used as alternative sources for Movies and TV Series. The performance of each app varies and is outside of our control. All of the apps within the Apps Library will provide a good range of content, but the quality will not be comparable to the IPTV Premium service.
Once you have clicked on the Apps Library option in the main menu, you will then be greeted with a library of 3rd party streaming apps.
To install one of the apps from the Apps Library, you simply click the app you wish to install, then follow the instructions for download and installation.
Some users may wish to access the installed app via the main menu of their device. However, we do not recommend this, as you will be unaware of any updates we may have implemented.
The correct way to launch an app you have installed from the Apps Library is to access it via the Apps Library main menu option within the Smart Streamz app. Upon clicking the app you wish to launch, it will offer you to launch it or update it if we have implemented any updates since you last used the app.
We will periodically update apps within the apps library, however within some of the apps the updates are received automatically from the app creators.
If you notice that we do not have teh latest app versions in our Apps Library, please contact us here: support@smart-streamz.com.
Our super-fast, secure and easy to use VPN service offers users the ability to stream with total peace of mind. Utilising a network of VPN servers and military grade encryption, no-matter where you are located in the world, you can connect our VPN servers and stream securely, without the risk of hackers, snoopers and Internet Service Providers monitoring or blocking your access to content.
Please navigate to the settings cog in the top right part of the Smart Streamz main menu. Here you will find the option to subscribe to the VPN service. Once you have paid, your app will automatically recognise that you are a subscriber. You will not be sent or ever need a username or password.
To switch the VPN on/off, you do as follows:
Once the VPN is switched on, the button will show as ‘on’ and a blue line will be shown to the right of the button.
If the VPN service will not connect, you should do the following:
To cancel your VPN subscription, you simply navigate to the settings cog. A the bottom of the settings options you will see a VPN subscription cancellation link. Once you click this the VPN service will be cancelled.
Smart Streamz uses algorthms to help you watch content that suits your personal preferences and interests. The categories and genres will recommend content based on the content you view, others view and what new content is added to the IPTV Premium service.
The default categories that provide recommendations are as follows:
Live TV & Sport
Movies
TV Series
The SmartView algorithms learn what you like to watch. Over time you will see 3 genres appear in the category menus on the left side of the screen for Movies and TV Series. This will help you choose to watch more of the genres you enjoy most.
We all have our own preferences and one of the really nice features of the Smart Streamz app is that the main menu categories on the left side of the screen can be re-ordered. This will allow you to ensure that the content you are most interested in can be accessed more quickly.
To move categories up or down, you do the following:
It is unlikely that you will experience buffering (screen freezing) with the IPTV Premium service, however it can be particularly prevalent with some of the free content within a Kodi Build or the apps in the Apps Library.
Below is some general advice you can follow to reduce your risks of buffering. If you are using free-access content, please understand that there may be no solution to the buffering issues, as the probelm could be the source servers running slowly.
Below are the most likely cause of buffering:
Buffering can be extremely frustrating, particularly when you are unable to resolve buffering issues. Here are the most common solutions to persistent buffering issues:
The Smart Streamz app has been created to provide a user friendly experience, but there can be times when users experience navigation issues. This can simply be because a user does not know to navigate the screen properly or it can be for other reasons. Below you will find guidance for navigating the Smart Streamz app or a solution to an issue with some devices.
We have become aware that certain Google Android TV boxes can experience navigation issues with our app, particularly when trying to navigate the TV Guide. The solution is to buy a mouse that has a scroll button in the middle, as well as the standard L/R buttons.
We appreciate that buying a mouse controller as a remote may not be to a user’s liking. However, please be assured that the use of a mouse controller instead of the standard Google Android TV box remote is much smoother and responsive.
You can buy a suitable wireless mouse controller from Amazon or eBay for as little as £6.
Internet Service Providers allow their customers to restrict access to content that may be unsuitable for their household. ISPs also, often by default, implement filters that will block your access to content they deem unsuitable, which often includes streaming content we provide.
The very best way to prevent your ISP monitoring or blocking your access to any content, is to use a VPN service such as our own. However, the first steps you should take are to switch off any internet filters that your ISP has switched on for you by default. The following instructions will tell you how to switch off these ‘soft filters’.
Please click below to switch off BT Broadband filter settings:
Please click below to switch off EE Broadband filter settings:
Please click below to switch off Sky Broadband filter settings (you will need your SkyID login credentials):
You need to follow the instructions in Step 5 to switch off Sky Shield. Click past the previous 4 steps to get to this step.
Please click below to switch off EE Broadband filter settings:
Please click below to switch off TalkTalk Broadband filter settings:
Please click below to switch off Plusnet Broadband filter settings:
